<p><span style="font-family:&quot;Times New Roman&quot;,serif;font-size:12.0pt;">Jakin &amp; Boaz Pty Ltd, trading as ‘Hawthorn’s Victoria Gardens’ and&nbsp;</span><span style="color:#1B1B1B;font-family:&quot;Times New Roman&quot;,serif;font-size:12.0pt;"><i>‘</i></span><span style="font-family:&quot;Times New Roman&quot;,serif;font-size:12.0pt;">Parklands Close Care Kew,’ is a well-established aged and disability care provider in Victoria. We specialise in providing individualised care and support services for people with disabilities and the elderly, ensuring their dignity, independence, and well-being. We are currently looking for few compassionate and dedicated Aged or Disabled Carers to join our growing team.</span></p><br><h3>Benefits</h3><ul><li><span style="font-family:&quot;Times New Roman&quot;,serif;font-size:12.0pt;">Competitive Salary ($78,000 - $85,000 per annum).</span></li><li><span style="font-family:&quot;Times New Roman&quot;,serif;font-size:12.0pt;">Full-time permanent position with career growth opportunities.</span></li><li><span style="font-family:&quot;Times New Roman&quot;,serif;font-size:12.0pt;">Supportive and inclusive work environment.</span></li><li><span style="font-family:&quot;Times New Roman&quot;,serif;font-size:12.0pt;">Ongoing training and development programs.</span></li><li><span style="font-family:&quot;Times New Roman&quot;,serif;font-size:12.0pt;">A chance to make a meaningful impact in the lives of those in need.</span></li></ul><p>&nbsp;</p><p>&nbsp;</p><br><h3>Task & responsibilities</h3><p><span style="font-family:&quot;Times New Roman&quot;,serif;font-size:12.0pt;">As an Aged or Disabled Carer, your responsibilities will include but are not limited to:</span></p><ul><li><span style="font-family:&quot;Times New Roman&quot;,serif;font-size:12.0pt;">Assisting clients with personal care, hygiene, dressing, and daily activities.</span></li><li><span style="font-family:&quot;Times New Roman&quot;,serif;font-size:12.0pt;">Providing support in mobility and physical therapy exercises.</span></li><li><span style="font-family:&quot;Times New Roman&quot;,serif;font-size:12.0pt;">Developing and implementing individualised care and support plans in consultation with healthcare professionals.</span></li><li><span style="font-family:&quot;Times New Roman&quot;,serif;font-size:12.0pt;">Monitoring clients’ physical, emotional, and mental well-being, and reporting any concerns.</span></li><li><span style="font-family:&quot;Times New Roman&quot;,serif;font-size:12.0pt;">Facilitating community participation and social engagement for clients.</span></li><li><span style="font-family:&quot;Times New Roman&quot;,serif;font-size:12.0pt;">Assisting in meal preparation, household chores, and maintaining a safe and hygienic environment.</span></li><li><span style="font-family:&quot;Times New Roman&quot;,serif;font-size:12.0pt;">Supporting clients with medication administration under supervision.</span></li><li><span style="font-family:&quot;Times New Roman&quot;,serif;font-size:12.0pt;">Applying behavior management strategies and ensuring a person-centred approach in caregiving.</span></li><li><span style="font-family:&quot;Times New Roman&quot;,serif;font-size:12.0pt;">Documenting and maintaining accurate records of care plans, daily activities, and incidents.</span></li><li><span style="font-family:&quot;Times New Roman&quot;,serif;font-size:12.0pt;">Liaising with families, healthcare providers, and community service organizations to ensure optimal client care.</span></li></ul><br><h3>Qualification & experience</h3><ul><li><span style="font-family:&quot;Times New Roman&quot;,serif;font-size:12.0pt;">Certificate III in Individual Support (Ageing, Home and Community, or Disability) or equivalent qualification.</span></li><li><span style="font-family:&quot;Times New Roman&quot;,serif;font-size:12.0pt;">First Aid and CPR certification (preferred).</span></li><li><span style="font-family:&quot;Times New Roman&quot;,serif;font-size:12.0pt;">Manual handling and infection control training (preferred).</span></li><li><span style="font-family:&quot;Times New Roman&quot;,serif;font-size:12.0pt;">Prior experience in aged care, disability support, or personal caregiving (minimum 12 months experience preferred).</span></li><li><span style="font-family:&quot;Times New Roman&quot;,serif;font-size:12.0pt;">Strong ability to assess client needs and provide tailored support plans.</span></li><li><span style="font-family:&quot;Times New Roman&quot;,serif;font-size:12.0pt;">Ability to handle challenging behaviors with a compassionate and person-centred approach.</span></li><li><span style="font-family:&quot;Times New Roman&quot;,serif;font-size:12.0pt;">Strong verbal and written communication skills to interact with clients, families, and external agencies.</span></li><li><span style="font-family:&quot;Times New Roman&quot;,serif;font-size:12.0pt;">Experience in liaising with community organizations and supporting social integration of clients.</span></li><li><span style="font-family:&quot;Times New Roman&quot;,serif;font-size:12.0pt;">A commitment to workplace health and safety standards in caregiving settings.</span></li></ul>

Community Services & Development

Annual

Make a meaningful impact in aged and disability care with a rewarding full-time role at Jakin & Boaz Pty Ltd, offering career growth, supportive team

Aged or Disabled Carer

Full time

<p><strong>Beauty Therapist – Opulence Nails, Lilydale</strong></p><p>ABN 42 611 692 331</p><p>Location: Lilydale, Outer Eastern Suburbs, Melbourne</p><p>Type: Full Time permanent position</p><p>Annual Salary: $77,000 to $81,000 plus Superannuation</p><p>Start Date: Immediate</p><p><strong>About Opulence Nails</strong></p><p>Celebrating over 8 years in the heart of Lilydale, The Trustee for DANG FAMILY TRUST trading as Opulence Nails - Lilydale &nbsp;is a family-owned boutique nail salon well-known for delivering high-quality beauty and nail services to a diverse client base in a relaxed, clean, safe and welcoming environment.</p><p><strong>The Ideal Candidate</strong></p><p>We are looking for a professional, dynamic, talented and motivated Beauty Therapist who is capable of ensuring a smooth salon operation and providing high-quality experience for our clients. The successful candidate will be responsible for delivering a range of professional beauty treatments and supporting the continued growth of our salon.</p><p>An essential requirement is that you must LOVE what you do, take pride in achieving perfect results and enjoy having satisfied clients! You must also be friendly, energetic and a team player.</p><br><h3>Benefits</h3><br><h3>Task & responsibilities</h3><p>&nbsp;</p><ul><li>Specialist in Acrylic and Builder Gel (BIAB), pedicure, manicure, shellac nails, gel nails with knowledge of electric filing.</li><li>Able to create exceptional quality custom nail art and finishes.</li><li>Experienced in skin consultations including recommending skincare programs, applying makeup and selling cosmetic products</li><li>Experienced in hand and foot spa treatments.</li><li>Removal of unwanted hair (face and body) using waxing and other techniques.</li><li>Provide professional lash extensions and lifting, and brow tinting.</li><li>Make client appointments via phone, email and social media, and attend to walk-in enquiries.</li><li>Provide outstanding customer service which results in memorable 5-star experiences.</li><li>Train staff in various advanced beauty techniques.</li><li>Experienced in stock control and ordering supplies.</li><li>Reliable and punctual.</li><li>Available to work late nights and weekends.</li><li>Value precision and perfection.</li><li>Fluent in English and have strong communication skills.</li><li>Vibrant personality with a positive attitude.</li><li>Impeccable grooming and presentation.</li><li>Proficiency in computer booking apps is an advantage.</li><li>Experience in salon management including supervision of staff is an advantage.</li><li>Maintain the highest standards of hygiene.</li></ul><br><h3>Qualification & experience</h3><p>Qualifications:</p><ul><li>Have formal qualifications in Beauty Therapy or Nail Technology (Certificate III, &nbsp;IV or Diploma)</li></ul><p>Experience:</p><ul><li>At least two years of industry experience as a Beauty Therapist.</li><li>Experience in professional manicure and pedicure services is an advantage.</li></ul><p>&nbsp;</p><p>Apply:</p><p>If you satisfy the above, please apply without hesitation outlining why you are suitable.</p><p>Please note only shortlisted applicants will be contacted.</p><p>All applicants will be considered for 4 weeks from the date of advert listing.</p>

Trades & Services

Beauty Therapist position available at Opulence Nails in Lilydale - an outer eastern suburb of Melbourne

Beauty Therapist - Lilydale VIC

<ul><li>Investigate vehicle performance issues by examining systems and identifying underlying electrical or mechanical causes</li><li>Remove and strip major vehicle systems such as engines, drivetrains, and steering units to evaluate condition and functionality</li><li>Restore vehicle operation by refurbishing or installing components in accordance with manufacturer specifications and technical guidelines</li><li>Carry out routine vehicle servicing tasks to maintain reliability, fuel efficiency, and emissions compliance</li><li>Rebuild and refit mechanical systems once repair work has been completed, ensuring accuracy and long-term performance</li><li>Assess repair outcomes by running tests and making necessary adjustments to confirm correct operation</li><li>Operate electronic diagnostic equipment to analyse faults and validate repair solutions</li><li>Review vehicle safety and condition, preparing compliance reports or identifying further work required to meet road standards</li></ul><br><h3>Benefits</h3><ul><li>Attractive remuneration package based on skills and experience</li><li>Clear pathways for advancement and ongoing skills development</li><li>A positive, collaborative workplace with a strong team culture</li><li>Use of modern, industry-leading equipment and advanced diagnostic technology</li><li>Staff benefits, including reduced pricing on vehicle-related products and services</li></ul><br><h3>Task & responsibilities</h3><ul><li>Perform scheduled servicing and preventative maintenance to keep vehicles operating efficiently and within environmental standards</li><li>Use electronic testing systems and diagnostic software to detect faults and confirm repair requirements</li><li>Inspect vehicles to evaluate overall safety, condition, and compliance with roadworthiness regulations, documenting required rectification work where necessary</li><li>Disassemble key mechanical assemblies, including engines, transmission systems, and steering components, to assess wear and operational condition</li><li>Repair, overhaul, or replace damaged components by following manufacturer instructions and technical reference materials</li><li>Reassemble vehicle systems and components after repairs, ensuring correct fitment and reliable operation</li><li>Test vehicles and mechanical systems following repair work, making fine adjustments to optimise performance</li><li>Analyse mechanical and electrical issues by examining vehicle systems and determining root causes of faults</li></ul><br><h3>Qualification & experience</h3><ul><li>Relevant trade qualifications are preferred</li><li>A minimum of one year of hands-on experience as a Motor Mechanic or in a related role</li><li>Demonstrated ability to diagnose and repair a wide range of automotive systems</li><li>Strong mechanical knowledge with solid technical capability</li><li>High attention to detail with effective troubleshooting skills</li><li>Ability to work autonomously as well as collaboratively within a team</li></ul>

An exciting opportunity is available for a skilled and passionate Motor Mechanic to join our dynamic team.

Motor Mechanic

<p>NTRR PAUL PTY LTD ATF So Bayside trust, T/As Soul Origin is seeking an experienced Retail Manager to oversee the daily operations of our food and coffee store, ensuring high standards of product quality, customer service, and team performance.</p><br><h3>Benefits</h3><ul><li>Competitive salary</li><li>Health and dental insurance</li><li>Paid time off</li><li>Career advancement opportunities</li><li>Employee discounts</li></ul><br><h3>Task & responsibilities</h3><ul><li>Manage day‑to‑day store operations, ensuring fresh food presentation, product availability, and excellent customer service</li><li>Oversee ordering, stock control, and inventory management to maintain freshness and minimise waste</li><li>Implement pricing, promotional, and in‑store marketing activities in line with company standards</li><li>Lead, train, roster, and supervise staff to ensure efficient service during peak trading periods</li><li>Deliver high standards of customer service and maintain strong customer relationships</li><li>Monitor sales performance, maintain accurate financial and stock records, and manage store budgets</li><li>Monitor and control cost of goods sold (COGS) and labour percentages to maximise profitability</li><li>Ensure compliance with food safety, workplace health and safety, and company operational procedures</li><li>Conduct local marketing activities and community engagement to support store growth</li></ul><br><h3>Qualification & experience</h3><ul><li>Diploma in Business Administration or higher qualification in related field</li><li>Previous experience in retail management</li><li>Strong leadership and communication skills</li><li>Knowledge of inventory management and sales techniques</li><li>Ability to work in a fast-paced environment</li></ul>

Retail & Consumer Products

Join our team as a Retail Manager overseeing store operations and service.

Retail Manager

<p style="margin-left:0.0px;">The successful applicant is to take direction and support the Chefs at all levels and expected to prepare, season and cook food.</p><br><h3>Benefits</h3><p style="margin-left:0.0px;">To be eligible to apply for this position you must have an appropriate Australian work visa. This position is for immediate start for the successful applicant.</p><br><h3>Task & responsibilities</h3><ul style="list-style-type:disc;"><li>Examining foodstuffs to ensure quality</li><li>Regulating temperatures of ovens, grills and other cooking equipment</li><li>Preparing and cooking food</li><li>Seasoning food during cooking</li><li>Portioning food, placing it on plates, and adding gravies, sauces and garnishes</li><li>Storing food in temperature controlled facilities</li><li>Preparing food to meet special dietary requirements</li><li>May plan menus and estimate food requirements</li><li>May train other kitchen staff and apprentice</li></ul><br><h3>Qualification & experience</h3><ul><li>AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV (ANZSCO Skill Level 3)</li><li>At least three years of relevant experience may substitute for the formal qualifications listed above.</li><li>Experienced in working in a fats-paced environment</li><li>Culinary expertise and able to make multiple decisions in a short time</li><li>Attention to detail and good communication skills</li><li>A focus on cleanliness, creativity, teamwork and have exceptional time manegement</li></ul>

Hospitality & Tourism

We are seeking a passionate Cook that is willing to join our professional team within our kitchen.

Cook

<p><span style="font-family:&quot;Times New Roman&quot;,serif;font-size:18.0pt;"><strong>Position: Mechanical Engineer</strong></span></p><p><span style="font-family:&quot;Times New Roman&quot;,serif;font-size:12.0pt;"><strong>Company Name:&nbsp;</strong></span><strong>AWF METAL ROOFING &amp; CLADDING PTY LTD&nbsp;</strong></p><p><span style="font-family:&quot;Times New Roman&quot;,serif;font-size:12.0pt;"><strong>Location:</strong>&nbsp;</span><span style="background-color:white;color:#1F1F1F;font-family:&quot;Arial&quot;,sans-serif;font-size:10.5pt;">Nunawading, VIC 3131, Australia</span></p><p><span style="font-family:&quot;Times New Roman&quot;,serif;font-size:12.0pt;"><strong>Employment Type:</strong> Full-time&nbsp;</span></p><p><span style="font-family:&quot;Times New Roman&quot;,serif;font-size:12.0pt;"><strong>Salary</strong>- $85000 + Super</span></p><h3>&nbsp;</h3><h3><span style="color:windowtext;font-size:20.0pt;"><strong>Role Purpose</strong></span></h3><p>The Mechanical Engineer role at AWF Sheet Metal Australia supports the design, optimisation, and continuous improvement of sheet metal products and manufacturing processes. The position ensures engineering integrity, production efficiency, and compliance with Australian Standards while supporting custom fabrication and business growth.</p><br><h3>Benefits</h3><ul style="list-style-type:disc;"><li>Opportunity to work in an established and reputable Australian sheet metal manufacturing business.</li><li>Exposure to practical, end-to-end mechanical engineering in a real production environment</li><li>Involvement in custom design, fabrication optimisation, and process improvement projects</li><li>Collaborative workplace with experienced trades and technical professionals</li><li>Stable employment with opportunities for skill development and long-term career growth</li></ul><br><h3>Task & responsibilities</h3><ul style="list-style-type:disc;"><li><span style="font-family:&quot;Times New Roman&quot;,serif;font-size:12.0pt;">Plan, design, and oversee the fabrication, assembly, and installation of custom sheet metal products and mechanical components, ensuring compliance with engineering specifications, Australian Standards, and client requirements.</span></li><li><span style="font-family:&quot;Times New Roman&quot;,serif;font-size:12.0pt;">Prepare and review detailed mechanical designs, CAD drawings, and technical documentation for sheet metal assemblies, including ducting, architectural metalwork, structural components, and bespoke fabricated products.</span></li><li><span style="font-family:&quot;Times New Roman&quot;,serif;font-size:12.0pt;">Analyse production methods, workshop layouts, machinery utilisation, and material handling processes to improve manufacturing efficiency, accuracy, and throughput within the sheet metal facility.</span></li><li><span style="font-family:&quot;Times New Roman&quot;,serif;font-size:12.0pt;">Apply engineering principles to assess mechanical performance, structural integrity, and manufacturability of fabricated components, recommending design improvements and cost-effective solutions.</span></li><li><span style="font-family:&quot;Times New Roman&quot;,serif;font-size:12.0pt;">Develop and implement engineering procedures, quality control measures, and safety systems governing fabrication, welding, installation, and maintenance activities in accordance with WHS requirements.</span></li><li><span style="font-family:&quot;Times New Roman&quot;,serif;font-size:12.0pt;">Coordinate engineering inputs into project planning, including material selection, production scheduling, and procurement of machinery, tools, and raw materials to meet project timelines and technical standards.</span></li><li><span style="font-family:&quot;Times New Roman&quot;,serif;font-size:12.0pt;">Provide technical guidance to fabrication and installation teams, resolving engineering issues related to tolerances, fit-up, welding methods, and on-site installation constraints.</span></li><li><span style="font-family:&quot;Times New Roman&quot;,serif;font-size:12.0pt;">Support the commissioning, modification, and upgrading of workshop machinery and mechanical equipment, including CNC machinery, presses, and fabrication tools.</span></li><li><span style="font-family:&quot;Times New Roman&quot;,serif;font-size:12.0pt;">Conduct inspections, testing, and compliance checks on fabricated products and installed systems to ensure conformance with drawings, specifications, and relevant codes.</span></li><li><span style="font-family:&quot;Times New Roman&quot;,serif;font-size:12.0pt;">Collaborate with project managers, drafts people, and clients to support product development, custom design solutions, and continuous improvement across sheet metal manufacturing operations.</span></li></ul><br><h3>Qualification & experience</h3><ul style="list-style-type:disc;"><li>Bachelor’s degree in Mechanical Engineering (or closely related engineering discipline).</li><li>At least one year of experience in highly relevant field.</li><li>Good understanding of sheet metal fabrication processes: cutting, folding, rolling, forming, welding, finishing.</li><li>Strong mechanical systems / machine reliability / maintenance knowledge.</li><li>Competence in reading engineering drawings, tolerances, and specifications.</li><li>Experience analysing workflows, production metrics, equipment utilisation, and implementing improvement initiatives.</li><li>Familiarity with safety regulations, quality standards, and relevant Australian Standards for roofing/metal fabrication products.</li><li>Good communication and teamwork skills.</li><li>Ability to manage multiple tasks / projects, meet deadlines, work under pressure (e.g. fast turnaround expectations).</li></ul>

Engineering

To get new experience as Mechanical engineer , Apply now.

Mechanical Engineer

<p style="margin-left:0.0px;"><strong>Position Overview:</strong>&nbsp;</p><p style="margin-left:0.0px;">Dorset Gardens Hotel is a fantastic opportunity to join a large format hotel. The kitchens cater for a large bistro and multiple function spaces. We are seeking chefs and cooks with a passion for creativity and an eye for detail to assist the head chef to establish procedures and best practice.</p><br><h3>Benefits</h3><p style="margin-left:0px;"><strong>What We Offer:</strong> We deeply value our team members and are committed to your success. In return for your dedication, we provide:</p><ul><li>A competitive remuneration package tailored to your experience and contributions.</li><li>Abundant opportunities for career development within our dynamic and evolving organization.</li></ul><p style="margin-left:0px;"><strong>Application Process:</strong> If you seek a challenging and exhilarating role within an ever-evolving environment, seize this opportunity to excel. Please forward your resume promptly.</p><br><h3>Task & responsibilities</h3><ul><li>planning menus, estimating food and labour costs, and ordering food supplies</li><li>be responsible for quality control and tasting the dishes; making sure they are at the</li><li>right standard and are presented correctly before they go out to the customer</li><li>discussing food preparation issues with Managers, Dietitians and kitchen and waiting staff</li><li>demonstrating techniques and advising on cooking procedures</li><li>preparing and cooking food</li><li>explaining and enforcing hygiene regulations</li><li>may select and train staff</li><li>may freeze and preserve foods</li><li>create a vision for the cuisine, inspire the team and delegate tasks effectively</li><li>recruit, motivate and manage staff</li><li>oversee the day-to-day running of the kitchen, order food and undertake the kitchen inventory (this potentially includes budgeting)</li><li>oversee hygiene and cleanliness in the kitchen</li><li>prepare and plate dishes and have an input into menu design.</li></ul><br><h3>Qualification & experience</h3><p style="margin-left:0px;">Our ideal candidate embodies the following qualities:</p><ul><li>Appropriate qualifications such as AQF Associate Degree, Advanced Diploma or Diploma [ANZSCO Skill Level 2] at a minimum</li><li>A minimum of at least 2-years formal experience may substitute for the formal qualifications listed above.</li><li>Prior experience working in a fast-paced environment</li><li>A positive attitude with a strong work ethic and good communication skills</li></ul>

Join us at The Dorset Gardens Hotel/Motel and become an integral part of our kitchen team, dedicated to crafting exceptional guest experiences.

Chef

<p>In 2026, our project pipeline is expanding rapidly. We are seeking a detail-oriented Civil Engineering Draftsperson to join our integrated team. You will play a critical role in bridging the gap between engineering concepts and on-site execution, ensuring our civil and groundwork projects are delivered with the precision for which Radmehr Group Pty Ltd, trading as the N.A.R. Group, is known.</p><br><h3>Benefits</h3><ul><li>Locally Owned &amp; Operated: Be part of a team that cares about Melbourne.</li><li>Integrated Environment: Work directly with the plant, tools, and experts that bring your drawings to life.</li><li>Career Growth: We handle tasks of "any size or complexity," offering you a diverse and challenging portfolio.</li><li>Competitive Salary - $80,000 to $90,000 depending on experience plus Super&nbsp;</li></ul><br><h3>Task & responsibilities</h3><p>• Prepare detailed 2D and 3D technical drawings for civil infrastructure, site grading, drainage, and earthworks.</p><p>• Collaborate with our construction engineers and project managers to translate design intent into actionable construction plans.</p><p>• Assist in the "initial planning and approvals" phase by producing documentation for local council and regulatory submissions.</p><p>• Update "as-built" drawings throughout the project lifecycle to reflect field changes.</p><p>• prepare sketches, charts, plans and designs for civil engineers, such as drainage, water supply, sewerage systems and other structures.</p><p>• Prepares detailed drawings and plans for civil engineering work</p><p>• inspecting civil engineering works</p><p>• Work alongside our plant and tool hire division to visualise equipment logistics and site layout requirements.</p><br><h3>Qualification & experience</h3><ul><li><span style="font-family:&quot;Arial&quot;,sans-serif;">Proven experience as a Civil Draftsperson for a minimum of 3 years in civil construction and earth works&nbsp;</span></li><li><span style="font-family:&quot;Arial&quot;,sans-serif;">An associate degree or a relevant diploma in a relevant field of study&nbsp;</span></li><li><span style="font-family:&quot;Arial&quot;,sans-serif;">Proficiency in industry-standard software (AutoCAD, Civil 3D, or Revit).&nbsp;</span></li><li><span style="font-family:&quot;Arial&quot;,sans-serif;">A strong understanding of civil construction methods, groundwork, and site safety standards&nbsp;</span></li><li><span style="font-family:&quot;Arial&quot;,sans-serif;font-size:11.0pt;">Project Management skills.&nbsp;</span></li><li><span style="font-family:&quot;Arial&quot;,sans-serif;font-size:11.0pt;">Excellent communication skills to maintain the "open dialogue" we promise our clients.&nbsp;</span></li><li><span style="font-family:&quot;Arial&quot;,sans-serif;font-size:11.0pt;">A commitment to the quality and pricing standards that define our reputation.&nbsp;</span></li></ul>

Construction

Our project pipeline is expanding rapidly

Civil Engineering Draftsperson

<p>As a Level 2 Technical Support Analyst you will ensure to provide excellent customer service, assist escalations, Client engagement, product and solutions analysis and aim to meet Service Level agreement and fast resolution of the cases.</p><p>You will be responsible for providing advanced technical support and operational oversight for ICT systems and integrated digital solutions. The role acts as an escalation point for complex issues, performs root-cause analysis, supports system reliability, and contributes to continuous improvement across support operations.</p><br><h3>Benefits</h3><br><h3>Task & responsibilities</h3><p>The Level 2 Support Analyst shall be responsible for, but not limited to, the following:</p><ul style="list-style-type:disc;"><li>Provide Level 2 technical support, acting as the escalation point for complex issues not resolved by Level 1 support.</li><li>Diagnose and resolve issues across software, hardware, network, and content layers, including applications, media players, displays, peripherals, and connectivity.</li><li>Perform root cause analysis and structured investigations to identify underlying causes of recurring incidents.</li><li>Conduct software and hardware testing, validating fixes, enhancements, and system stability prior to deployment.</li><li>Stage and test ICT solutions and hardware to ensure readiness, performance, and compatibility before rollout.</li><li>Perform proactive system monitoring and diagnostics to identify potential issues and prevent service disruptions.</li><li>Implement preventative maintenance actions to improve system reliability and reduce repeat incidents.</li><li>Liaise with vendors and third-party suppliers to escalate issues, coordinate resolutions, and validate outcomes.</li><li>Monitor and support SLA performance, ensuring incidents and requests are managed within agreed service targets.</li><li>Manage and track escalation processes, ensuring timely resolution and clear communication with stakeholders.</li><li>Ensure all communication and task notes are reported into NetSuite under the case file.</li><li>Coordinate with warehouse and deployment teams regarding support spares, stock availability, and staging requirements.</li><li>Provide onsite and remote technical support when required, including approval and coordination of field technician visits.</li><li>Review and validate technical quotes and change requests, ensuring accuracy and alignment with customer requirements.</li><li>Prepare and maintain technical documentation, including incident reports, test results, staging records, and knowledge base articles.</li><li>Prepare periodic operational and performance reports to support service monitoring and improvement initiatives.</li><li>Support process improvement initiatives, including reviewing workflows, compliance, and tagging accuracy.</li><li>Assist with training and proficiency checks for Level 1 support staff to improve support capability and quality.</li><li>Collaborate with internal teams (Support, Deployment, Platform, Content) to recommend and implement system and process improvements.</li><li>Participate in innovative improvement projects aimed at enhancing system performance, scalability, and support efficiency.</li></ul><p>&nbsp;</p><br><h3>Qualification & experience</h3><ul><li>Diploma level in IT or higher</li><li>Technical Support customer contact centre environment experience.</li><li>Minimum 7yrs experience in Technical Support Analyst role - with Minimum 2 years as a Level 2 Technical Support Analyst.&nbsp;</li><li>Experienced with NetSuite CRM system - IS A MUST.</li><li>Familiar and competent with quality management and systems.</li><li>Experienced with supporting and staging media players, digital signage and AV equipment.&nbsp;</li><li>Experience in giving constructive input to colleagues regarding the quality and outcomes of their work.</li></ul><p>&nbsp;</p>

Information & Communication Technology

How many years have you worked specifically as a Level 2 Technical Support Analyst?

Are you experienced in using NetSuite CRM for case management?

Do you have hands‑on experience supporting and staging media players, digital signage, and AV equipment?

Level 2 Tech Support Analyst will be responsible for providing advanced tech support and operational oversight for ICT systems and digital solutions.

Level 2 Technical Support Analyst

<p style="margin-left:0.0px;">Your passion for maintaining high food quality standards is fundamental to this role. Alongside this, it is essential to exude a positive and approachable demeanour while consistently showing the utmost respect for both customers and staff. The role also necessitates the possession of specific skills and experience, such as:</p><p style="margin-left:0.0px;">- Careful planning, sourcing, and estimating of food and commodities for meticulously crafted menus</p><p style="margin-left:0.0px;">- Meticulous preparation of raw ingredients, including chicken and vegetables, through the use of a diverse range of cutting and marinating techniques</p><p style="margin-left:0.0px;">- Oversight and active involvement in the preparation, cooking, and serving of meals in strict accordance with specified menus</p><p style="margin-left:0.0px;">- Precise determination of quantities to be cooked and the accurate portion sizes to be served, all in adherence to standard recipes</p><p style="margin-left:0.0px;">- Diligent inspection of raw ingredients to ensure the absence of spoilage and to assess their usability</p><p style="margin-left:0.0px;">- Continuous enhancement and application of relevant skills and knowledge pertinent to job duties while expertly preparing items featured in a restaurant menu</p><p style="margin-left:0.0px;">- Strategic prioritisation of menus, recipes, and task sheets to ensure seamless operations</p><p style="margin-left:0.0px;">- Vigilant monitoring of dish quality at every stage of cooking and preparation</p><p style="margin-left:0.0px;">- Strategic adjustment of recipes as needed to accommodate special dietary requirements, such as vegetarian preferences</p><p style="margin-left:0.0px;">- ProRcient utilisation of kitchen utensils, appliances, and cookware to expertly and artfully prepare ingredients and meals</p><br><h3>Benefits</h3><h6>&nbsp;</h6><p style="margin-left:0.0px;">Maternity leave</p><p style="margin-left:0.0px;">Visa sponsorship</p><br><h3>Task & responsibilities</h3><h6>&nbsp;</h6><p style="margin-left:0.0px;">Prepare and cook varieties of MEXICAN Cuisine by recipes and personal judgement using various Kitchen utensils and equipment.</p><p style="margin-left:0.0px;">• Observe and test food to determine if it has been cooked sufficiently and correctly seasoned.</p><p style="margin-left:0.0px;">• Maintain workplace hygiene based on OH&amp;S procedures. These include refraining from creating general hazards and taking precautions to avoid the causes of food contamination or food poisoning.</p><p style="margin-left:0.0px;">• Testing new dishes and suggesting new dishes for the menu while monitoring the quality of the dishes.</p><p style="margin-left:0.0px;">• Receiving the delivery of the goods &amp; storing them in a formally organised manner as per the selected industry environment, application of the occupational health, safety, and hygiene issues related to the receipt handling and storage of goods, and labelled, dated, and stored food correctly. Also, maintain a FIFO culture and regularly update the temperature sheet.</p><p style="margin-left:0.0px;">• Make sauces and marinades for seafood and meats by grinding and mincing herbs, spices and vegetables, combine and check the texture.</p><p style="margin-left:0.0px;">• Cooking food by a range of methods (frying, roasting and grilling).</p><p style="margin-left:0.0px;">• Regulate the temperature of ovens, grills and other cooking equipment.</p><br><h3>Qualification & experience</h3><h6>&nbsp;</h6><p style="margin-left:0.0px;">Qualification: Certificate III &amp; IV in cookery or hospitality</p><p style="margin-left:0.0px;">Experience: Kitchen: 2 years &nbsp;at least&nbsp;(Required)</p>

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Level 2 Technical Support Analyst

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